Returns & Exchanges

Replacement:

  • The website reserves the right to replace the product with another product of the same type, quality and function without prior notice.
  • If the buyer does not wish to receive an alternate

Buyer Protection and Return Policy:

  • In the event that the buyer has purchased goods and has not received his goods or that he has received goods that differ from what was mention on the offer page, damaged, or not working properly. Then the buyer can request protection in accordance with the buyer's protection program and within the policy of returning the goods on the site so that you can return them for free and get all the money that you have paid under the terms and conditions specified by the site or (DR.S’ LOUNGE).
  • All you have to do in this case is contact us within 3 days from the date you received the item you want to return, and make sure that the item remains inside its original packaging and on the same condition that you received it without using or be wear by you.
  • If you make sure that the item you wish to return is damaged or not working correctly or does not match the description provided on the site, You will receive all the money you paid as the price of the goods plus the shipping cost that you paid when you purchased the goods.
  • After receiving the site's management of the transmitted communication will be necessary to verify the status and details, In case the site decides that the product will be return to the customer, the product will be return and returned to the customer with the shipping costs paid before that.
  • Shipping charges for return of goods:

In case of the return is due to an error that the site bears or a problem with the sending product:

  • If the buyer objected within 3 days of receiving the order (The period of protection provided from (DR.S’ LOUNGE) website).
  • If the buyer objected after 3 days of receiving the order (only if the site accept the return for the product).
  • Buyer pays the shipping charges that paid to ship the good to him.
  • The site bears the shipping charges for returning the item to him.

In case of the return is due to the buyer's fault and the product is still in its original condition without opening it.

  • If the buyer objects within 3 days of receipt of the application (the period of protection provided from (DR.S’ LOUNGE) website).
  • The site bears the shipping charges for returning the item to him.
  • If the buyer objected after 3 days of receiving the order (only if the site accept the return for the product).
  • Buyer pays the shipping charges that paid to ship the good to him.
  • Buyer is responsible for shipping costs and returns for goods.